Privacy Policy

Last Updated: May 6, 2026

1. Introduction

Welcome to MyRider ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application for parcel delivery and ride-hailing services.

By using MyRider, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you register and use our services:

Account Information: Name, email address, phone number, profile picture
Identity Verification: Government-issued ID (for courier verification)
Payment Information: Payment card details, billing address, transaction history
Contact Information: Emergency contacts, delivery addresses

2.2 Location Information

We collect precise location data to provide our core services:

Real-time Location: GPS coordinates during active deliveries or rides
Pickup and Drop-off Locations: Addresses for delivery and ride services
Route Information: Travel paths and estimated arrival times

Note: Location tracking only occurs when you have an active delivery or ride in progress. You can disable location services in your device settings, but this will prevent you from using our services.

2.3 Device Information

Device type, model, and operating system
Unique device identifiers
IP address and mobile network information
App version and crash reports

2.4 Usage Information

Delivery and ride history
Service preferences and settings
Communication with customer support
App interaction data and analytics

3. How We Use Your Information

3.1 Service Delivery

Process and fulfill delivery and ride requests
Match you with available couriers or drivers
Provide real-time tracking and ETA updates
Calculate fares and process payments
Send service notifications and updates

3.2 Safety and Security

Verify user identity and prevent fraud
Ensure platform safety and security
Investigate and resolve disputes
Comply with legal obligations
Provide emergency assistance when needed

3.3 Service Improvement

Analyze usage patterns to improve our services
Develop new features and functionality
Optimize route planning and delivery efficiency
Conduct research and analytics

3.4 Communication

Send transactional messages (booking confirmations, receipts)
Provide customer support
Send promotional offers (with your consent)
Notify you of service updates and changes

4. Information Sharing and Disclosure

4.1 With Service Providers

We share your information with:

Couriers and Drivers: Name, phone number, pickup/drop-off locations for service fulfillment
Payment Processors: Payment information to process transactions (Paystack, Stripe)
Cloud Services: Firebase for real-time data synchronization
Analytics Providers: Anonymized usage data for service improvement

4.2 For Legal Reasons

We may disclose your information when required by law or to:

Comply with legal processes or government requests
Enforce our Terms of Service
Protect our rights, property, or safety
Investigate fraud or security issues
Respond to emergencies involving danger to persons

4.3 Business Transfers

If MyRider is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption: Data is encrypted in transit using TLS/SSL and at rest
Secure Storage: Sensitive data is stored using secure encryption methods
Certificate Pinning: API communications are protected against man-in-the-middle attacks
Code Obfuscation: App code is protected using ProGuard to prevent reverse engineering
Access Controls: Strict access controls limit who can access your data
Regular Audits: We conduct regular security assessments and updates

Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Active Accounts: Data is retained while your account is active
Transaction Records: Retained for 7 years for tax and legal compliance
Deleted Accounts: Most data is deleted within 30 days of account deletion
Legal Requirements: Some data may be retained longer if required by law

7. Your Rights and Choices

7.1 Access and Update

You can access and update your personal information through the app settings at any time.

7.2 Data Deletion

You have the right to request deletion of your account and personal data. See our Data Deletion Policy for details.

7.3 Location Services

You can disable location services in your device settings, but this will prevent you from using our delivery and ride services.

7.4 Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link or adjusting your notification preferences in the app.

7.5 Data Portability

You can request a copy of your data in a machine-readable format by contacting us.

8. Children's Privacy

MyRider is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it immediately.

9. Third-Party Services

Our app integrates with third-party services:

Google Maps: For mapping and navigation (subject to Google's Privacy Policy)
Firebase: For real-time data and authentication (subject to Google's Privacy Policy)
Payment Gateways: Paystack, Stripe (subject to their respective privacy policies)

We are not responsible for the privacy practices of these third-party services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new Privacy Policy in the app
Sending you a notification
Updating the "Last Updated" date

Your continued use of MyRider after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

MyRider
Email: [email protected]
Support: [email protected]
Website: https://my-rider.com

Data Protection Officer: [email protected]

13. Legal Compliance

This Privacy Policy complies with:

General Data Protection Regulation (GDPR) - for EU users
California Consumer Privacy Act (CCPA) - for California users
Nigeria Data Protection Regulation (NDPR) - for Nigerian users
Other applicable data protection laws